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How Small Businesses Are Scaling Customer Service Globally While Maintaining a Local Presence

In today's competitive business landscape, small businesses and entrepreneurs are discovering innovative ways to provide top-tier customer service while managing costs effectively. One trend that's gaining significant traction is the integration of international virtual assistants and receptionists into US-based operations through modern VoIP business phone systems. The Rise of the

The Small Business Guide to UCaaS: Competing with Las Vegas's Big Players

The Small Business Guide to UCaaS: Competing with Las Vegas's Big Players

In a city dominated by mega-resorts and entertainment giants, Las Vegas small businesses face unique challenges in delivering world-class customer experiences. Thanks to Unified Communications as a Services (UCaaS) such as Tonet, local businesses can now access the same powerful communication tools used by the Strip's biggest players – without the

The Hidden Cost of Context Switching in the Era of AI Tools: How to Maintain Deep Work

The promise of AI tools is seductive: automate tedious tasks, enhance creativity, and supercharge productivity. Yet as organizations rapidly adopt AI assistants, chatbots, and automation tools, many workers find themselves juggling multiple AI interfaces alongside their regular workflows. This new reality raises an important question: Are we sacrificing deep work

Telecom Industry Trends to Watch in 2025: Beyond the Hype

Now that we're a month into 2025, it's clear that this year will be transformative for the telecommunications industry. While some predicted trends are already materializing, others are taking unexpected turns. Here are the key developments that business leaders should watch closely: 1. AI Integration: It's About the Features, Not

How One Missing Client Call Almost Cost Us our Biggest Deal

How One Missing Client Call Almost Cost Us our Biggest Deal

(And How We Fixed It) It was 6:47 PM on a Friday when my phone lit up with a message from Sarah, our lead sales rep: "Boss, we have a problem." I'd seen enough of these late-Friday messages to know this wasn't good. Sarah had just wrapped up what

The Business Impact of Real-Time Call Monitoring

The Business Impact of Real-Time Call Monitoring

Elevating Customer Service Excellence In today's fast-paced business environment, delivering exceptional customer service isn't just about having skilled agents—it's about empowering supervisors with the right tools to guide, support, and optimize their team's performance in real-time. Real-time call monitoring has emerged as a game-changing capability that transforms how businesses

How to Quickly Recover Your Phone System with Tonet

How to Quickly Recover Your Phone System with Tonet

Experiencing a phone system outage can be incredibly stressful, but with Tonet, you can get back online in under 20 minutes. Our solution is designed to be quick and easy, ensuring you can keep your existing phone number and maintain uninterrupted communication with your customers. Follow our simple steps, and