Frequently Asked Questions
What is Tonet?
Tonet is a leading business phone and communications provider specializing in VoIP solutions for small and medium size businesses. Learn more about Tonet. Discover our business solutions or contact our team at support@tonet.com.
How do I know that Tonet is a good fit for my team?
As a business focused provider with a pay-as-you-go model, Tonet offers reliable, flexible, and cost-effective communication solutions. Our commitment to exceptional customer service means you can focus on growing your business while we handle your communication needs.
What makes Tonet different from other VoIP providers?
Our pay-as-you-go model ensures you only pay for what you use, making it ideal for small to medium sized businesses with varying communication needs. Combined with our dedicated customer support and competitive pricing, Tonet provides maximum value for your investment.
Do I really need all of the features that Tonet offers?
No - our service is customizable to your specific needs. You can start with basic features and add more as your business grows. Our flexible platform allows you to adjust your services anytime to match your business requirements.
Do you have a support team?
Yes, our support team is available 24/7, contact us at (888) 836-3006 or support@tonet.io. We provide comprehensive user guides, manuals, and technical documentation to help you get the most out of your Tonet system.
What phones are supported?
Tonet supports a wide range of IP phones including popular brands like Yealink, Grandstream, and Cisco. Browse our selection of Tonet provisioned IP phones or consult with our team for desk phone recommendations based on your needs.
Can I keep my existing phone number?
Yes, in most cases. We can port your existing phone number to Tonet within 15-20 business days with no service interruption during the transition. Even if you have issues with your current phone system, we can get you up and running in minutes.
Can I transfer my current toll-free number to Tonet?
Yes, we can port your toll-fre number to Tonet within 15-20 business days without any service disruption.
What features are included with my Tonet service?
Standard features include:
- Professional auto-attendant
- Call analytics and reporting
- Call forwarding and routing
- Conference calling
- Mobile app
- Ring groups and queues
- Business Texting
Do you offer conferencing options?
Each Tonet extension comes with multi party conferencing functionality built-in.
Can I use Tonet on my mobile device?
Yes, our mobile app allows you to make and receive calls using your business number on your smartphone. You can also forward calls to any mobile device.
How does voicemail work with Tonet?
Voicemail messages can be accessed through your desk phone, our mobile app, or web dashboard.
What are your call rates?
We provide competitive rates that you can view in our rate calculator. You can also contact us to discuss specific needs that would suit your business.
Do you support emergency services?
Yes, we provide E911 emergency services support for all customers.
What happens if my internet goes down?
With our mobile app, calls can be automatically routed to mobile devices or alternate numbers during internet outages.
How secure are my calls with Tonet?
We implement enterprise-grade encryption and security measures to protect your communications.
Do you have a partner program for IT service providers?
Yes! Our Partner Reseller Program is designed for managed IT companies looking to expand their service portfolio. As a Tonet partner, you can offer our business phone solutions to your customers while receiving comprehensive support and competitive compensation. Our program includes:
- Dedicated partner support team
- Complete platform training
- Marketing and sales resources
- Competitive commission structure
- Access to our full suite of services including auto attendant, business texting, analytics, and more
Do you support Single Sign-On (SSO)?
Yes, Tonet supports Single Sign-On through both Google and Microsoft. This allows your team members to securely access Tonet using their existing Google or Microsoft accounts.
Do you offer call recording?
Yes, Tonet provides secure call recording capabilities for both incoming and outgoing calls. You can:
- Access recordings through our web portal or mobile app
- Set custom retention periods for your recordings
- Enable automatic transcription of recorded calls
- Download recordings in standard audio formats
- Share Call Details and Recordings through secure links
Do you have any other questions? Contact our friendly support team.