Tonet vs GoTo Connect: Which Is Better for Small Business?
GoTo Connect starts at $26 per user per month, but call recording and analytics are locked behind their $34 Connect CX plan. Tonet is $15, all features included, no annual contract required.
Start with $15The Short Version
Save $228/year per user vs GoTo Connect CXGoTo Connect's base plan sounds affordable at $26/user/mo, but it ships without call recording or call analytics. To get those, you upgrade to Connect CX at $34/user/mo. That's $19 more per user per month than Tonet, which includes recording, analytics, and AI call transcription at $15 flat. For a 10-person team, the difference is over $2,200 a year, and you end up with more features at the lower price.
Pricing Comparison
| Tonet | GoTo Connect | |
|---|---|---|
| Starting Price | $15/user/mo | $27-$43/user/mo |
| Billing | Daily (pay only for days used) | Monthly or annual |
| Contracts | None | Annual commitment for best pricing |
| Setup Fee | Free | Free |
Feature-by-Feature Comparison
What GoTo Connect Doesn't Tell You
- Call recording requires upgrading to GoTo Connect's $34/mo Connect CX plan. The $26/mo base plan does not include it.
- Call analytics and reports are also gated to Connect CX. At $26/mo you have no visibility into call performance or team activity.
- Best pricing requires an annual contract. Users report GoTo Connect makes cancellation difficult, with auto-renewal clauses and renewal quotes that don't match the original agreement.
- GoTo Connect no longer lists public pricing. Everything is quote-based, which hands pricing control to their sales team and makes it harder to comparison shop or predict renewal costs.
- GoTo Connect has been rebranded multiple times: it started as Jive, became GoToConnect, then GoTo Connect under GoTo (formerly LogMeIn). Support documentation is fragmented across all three brand eras.
What You're Actually Paying For With GoTo Connect
GoTo Connect's entry-level Phone System plan at $26 per user per month looks reasonable until you dig into what's missing. Call recording and call analytics, two things most small businesses treat as baseline, require the Connect CX plan at $34 per user per month [1]. For a 10-person team that wants to actually review calls and track performance, that's $960 more per year just to reach feature parity with what Tonet includes at $15/user/mo from day one.
The contract situation adds another layer. GoTo Connect's best rates come with an annual commitment, and getting out of that commitment is not straightforward. Capterra reviewers describe experiences where GoTo cited contract clauses and kept charging even after reported service failures [2]. GoTo Connect also no longer posts public pricing, so you have to request a quote, and multiple users have noted that renewal quotes come in higher than the original price they signed at.
The rebranding history is worth knowing before you commit. GoTo Connect started as Jive, an independent VoIP company that was acquired, rebranded to GoToConnect, and then folded into GoTo when LogMeIn renamed itself in 2022 [3]. That's three brand identities in a short window. When you search for help with a specific feature, you'll often find guides written for Jive or GoToConnect that may or may not reflect how the product works today.
Frequently Asked Questions
Does GoTo Connect include call recording on all plans?
No. Call recording is only available on the Connect CX plan at $34 per user per month. The base Phone System plan at $26/mo does not include it. Tonet includes call recording for every user at $15/user/mo, no upgrade needed.
Why does GoTo Connect no longer show pricing on their website?
GoTo Connect switched to quote-based pricing, so you have to contact their sales team to get a number. Rates vary by contract length, team size, and location, and several users report that renewal quotes come in higher than their original rate. Tonet's pricing is public and fixed: $15/user/mo, billed daily for active days only.
What happens if I need to cancel GoTo Connect mid-contract?
If you're on an annual plan, early termination typically means paying out the remaining contract term. User reviews cite difficulty reaching cancellation support and auto-renewal clauses that kick in before you have a chance to opt out. Tonet has no contracts, so you can cancel anytime without penalty.
Can I switch from GoTo Connect to Tonet?
Yes. Number porting takes about 1-2 weeks with no downtime during the transition. You can run Tonet in parallel while the port is in process. Before you initiate anything, check your GoTo Connect agreement for early termination language, especially if you're mid-contract.
Is Tonet really $15/user/month, all features included?
Yes. Tonet is $15/user/mo with daily billing, so you only pay for days a user is actually active. Call recording, call analytics, and AI call transcription are included at that price. There are no feature tiers, no annual contracts, and no setup fees.
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