Tonet vs OpenPhone (Quo): Which Is Better for Small Business?
OpenPhone (now called Quo) starts at $19 per user per month, but that plan strips out call recording, IVR, analytics, and call transfer. To match what Tonet includes by default, you're looking at $33 per user per month on their Business plan.
Start with $15The Short Version
Save $216/year per user vs. Quo BusinessQuo's entry-level Starter plan is $19/mo per user, but it's missing call recording, phone menus, call transfer, and analytics - features most real businesses actually need. To get those, you need the Business plan at $33/mo. Tonet includes all of that at $15/mo, billed daily so you only pay for active days. On top of that, Quo charges $19.50 upfront for SMS registration and $5/mo per additional number. Tonet charges $2.50/mo per number with no registration fees.
Pricing Comparison
| Tonet | OpenPhone (Quo) | |
|---|---|---|
| Starting Price | $15/user/mo | $19-$47/user/mo |
| Billing | Daily (pay only for days used) | Monthly or annual |
| Contracts | None | None |
| Setup Fee | Free | Free |
Feature-by-Feature Comparison
What OpenPhone (Quo) Doesn't Tell You
- Call recording costs extra: Quo locks call recording behind the $33/mo Business plan. Tonet includes it on every account.
- No desk phone support, period: Quo is app-only - mobile and desktop. No SIP desk phone support at any price. Tonet works with physical desk phones.
- IVR and call transfer require Business plan: Basic call routing and the ability to transfer a call to a teammate both require upgrading to $33/mo on Quo.
- SMS compliance adds upfront and recurring costs: Quo charges a one-time $19.50 carrier registration fee plus $1.50-3/mo in campaign fees just to text customers. These aren't in the advertised price.
- Additional numbers cost twice as much: Quo charges $5/mo per extra number. Tonet charges $2.50/mo.
What You're Actually Paying For With Quo (Formerly OpenPhone)
Quo rebranded from OpenPhone in late 2025, but the pricing structure stayed the same. Their Starter plan at $19/mo looks reasonable until you realize it's missing call recording, IVR phone menus, call transfer between teammates, and any analytics. For a lot of businesses - especially ones handling inbound calls from customers - those aren't optional extras, they're basics. To get them, you're on the Business plan at $33/mo per user [1]. That's $18 more per user per month than Tonet, or $216 per user per year.
The app-only model is a real constraint worth knowing about before you buy. Quo has no support for desk phones - no SIP hardware, no physical handsets at any plan level [2]. That rules it out for offices, front desks, or any setup where someone needs a physical phone. And if you want to text customers, add $19.50 upfront for TCR carrier registration, plus $1.50 to $3/mo in ongoing campaign fees - costs that don't show up in their headline pricing [1].
User reviews on Capterra and G2 frequently mention hitting feature walls as teams grow, and field-based teams report call quality issues when switching from Wi-Fi to cellular [3]. Support is email-first, which shows up repeatedly as a complaint for urgent issues. For a small business that depends on the phone, that's worth factoring in before you commit.
Frequently Asked Questions
Does Quo (OpenPhone) include call recording on the base plan?
No. Call recording is only available on the Business plan at $33/mo per user. The Starter plan at $19/mo does not include it. Tonet includes call recording on every account at $15/mo.
Can I use a desk phone with Quo?
No. Quo is app-only - you use it on a mobile device or desktop computer. There is no SIP desk phone support at any plan level. If your business uses physical handsets, Quo won't work without workarounds.
What are the real costs of Quo beyond the advertised price?
A one-time $19.50 carrier registration fee to send SMS, plus $1.50-3/mo in monthly campaign fees. Additional phone numbers cost $5/mo each. Advertised prices are for annual billing - month-to-month adds roughly 40% (the Business plan goes from $23/mo to $33/mo).
Can I switch from Quo (OpenPhone) to Tonet?
Yes. Number porting typically takes 1-2 weeks and your existing number stays active throughout the process, so there's no downtime for your customers. Tonet's support team handles the port request.
Is Tonet really $15/user/month with no hidden fees?
Yes. Tonet is $15/user/mo with daily billing - you only pay for days your team actually uses it. Phone numbers are $2.50/mo each. All features are included at that price. No contracts, no SMS registration fees, no upgrade tiers.
Ready to switch from OpenPhone (Quo)?
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Start with $15