Tonet vs Line2: Which Is Better for Small Business?
Line2 starts at $14.99, so the sticker price is a wash. The difference is that Line2 puts call recording, auto-attendant and reporting on $20-$25 plans, while Tonet includes all of it at $15 and bills you only for the days a user is active.
Start with $15The Short Version
Same price, but Line2 recording costs $120/year moreOn paper it's $14.99 versus $15. In practice, the $14.99 Line2 Starter plan is calls, texts and basic forwarding. Auto-attendant needs the $19.99 Growth plan, and call recording, voicemail transcription and reporting need the $24.99 Business plan. Tonet is $15 with every feature on, plus desk phone support, ring groups and AI call transcription, none of which Line2 offers at any price. If all you need is a second number on your cell phone, Line2 works. If you're running a business line, the $15 plan does much more.
Pricing Comparison
| Tonet | Line2 | |
|---|---|---|
| Starting Price | $15/user/mo | $14.99-$24.99/user/mo |
| Billing | Daily (pay only for days used) | Monthly or annual |
| Contracts | None | None (30-day money-back guarantee) |
| Setup Fee | Free | Free |
Feature-by-Feature Comparison
What Line2 Doesn't Tell You
- Call recording, voicemail transcription and reporting only come with Line2's $24.99 Business plan. That's $9.99/month more than the Starter plan, or about $120/year per user. On a 10-person team, that's roughly $1,200 a year for features Tonet includes at $15.
- Auto-attendant is not on the $14.99 Starter plan. You need Growth at $19.99, and even then it's a basic auto-attendant with no advanced call routing or full IVR phone menu.
- Line2 is app-based only. There's no desk phone support, no ring groups, no video meetings, no team messaging, and no native Salesforce or HubSpot integration.
- Trustpilot scores for Line2 land between roughly 2.2 and 2.8 out of 5 depending on the regional page. Common complaints are choppy call quality, buggy apps, billing after cancellation and support that is hard to reach.
- Number porting is supported, but users report delays. One reviewer said it took over 4 weeks. If you're moving an existing business number, that's a real risk to plan around.
Same starting price, very different plans
Line2 lists three plans: Starter at $14.99, Growth at $19.99 and Business at $24.99, all with a 30-day money-back guarantee [1]. That's fair, and there are no contracts. But the $14.99 headline only covers the basics: unlimited calls and texts, forwarding and a local or toll-free number. Auto-attendant and call scheduling start at Growth. Call recording, voicemail transcription and advanced reporting sit on Business [1]. A small business that wants to record calls for training or disputes is really paying $24.99, not $14.99.
The bigger gap is what isn't offered at any tier. Comparison write-ups consistently point out that Line2 has no desk phone option, no video conferencing, no team messaging, no advanced call routing, and no native integration with CRMs like Salesforce or HubSpot [3]. Line2 is built as a second line on your phone, not a shared phone system. That's a good fit for a solo freelancer. It gets awkward once you have two or three people who need to share numbers, ring together or route calls by department.
Then there's the user feedback. Line2's Trustpilot pages show scores between about 2.2 and 2.8 out of 5, and reviewers mention frequent app crashes, calls and texts that fail, and slow support [2]. Other complaint sites describe being billed after cancelling and having trouble getting support on the phone [4]. Not every user has these problems, and review sites skew toward unhappy customers. Still, if you plan to port a business number, read the porting complaints first. One customer reported waiting more than four weeks [2].
Frequently Asked Questions
How much does Line2 really cost per user?
Line2 charges $14.99/month for Starter, $19.99 for Growth and $24.99 for Business. The $14.99 plan has no auto-attendant, call recording, voicemail transcription or reporting. Auto-attendant needs Growth, and the rest need Business. So most businesses that need more than basic calling end up paying $19.99 to $24.99 per user.
Does Line2 support desk phones, ring groups or CRM integrations?
No. Line2 is app-based, with no desk phone support, no ring groups, no video meetings or team messaging, and no native Salesforce or HubSpot integration. Tonet includes desk phone support and call groups in the $15 plan.
Can I switch from Line2 to Tonet?
Yes. Number porting to Tonet usually takes 7 to 10 business days, sometimes longer depending on your current carrier with no downtime, so your Line2 number keeps working until the transfer completes. Don't cancel Line2 until the port is done. Some Line2 users report long porting delays on their end, so start the request early.
Is Tonet really $15/user/month?
Yes. It's $15 per user per month with every feature included, no contracts and no hidden fees. Billing is daily, so you only pay for days a user is active. There is no free tier, and you can start with $15.
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Start with $15