Phone System for Insurance Agencies
When a policyholder calls about a claim, they need to reach someone now, not tomorrow.
Get StartedPhone Problems Insurance Agencies Deal With Every Day
Claims calls are urgent
A customer who just had a fender bender or a pipe burst won't wait. If they can't reach their agent, they question the whole relationship.
Multi-agent routing
Each agent has their own book of business. Calls need to reach the right agent, not a generic voicemail.
Compliance documentation
Verbal agreements and policy discussions happen over the phone. Without recordings, it's your word against theirs.
After-hours coverage
Insurance emergencies happen at night and on weekends. Clients expect some level of availability.
How Tonet Solves This for Insurance Agencies
Auto Attendant
"Press 1 for claims, 2 for policy changes, 3 for new quotes." Callers reach the right person fast.
Call Recording
Every policy discussion, claim report, and verbal agreement recorded automatically. E&O protection built in.
AI Transcription
Search call transcripts by keyword. Find exactly when a coverage limit was discussed without re-listening.
Call Groups
Set up groups by department. Claims calls ring all claims staff simultaneously.
Mobile App
Agents in the field can take calls from the agency number. Clients see the office number, not a personal cell.
Voicemail to Email
Voicemails transcribed and delivered to email. Prioritize callbacks while handling walk-ins.
Built for the Way Insurance Agencies Actually Work
Running an insurance agency means your day is split between client meetings, policy reviews, and chasing down carrier paperwork, which is exactly when the phone rings with a lead who's ready to buy. Insurance agents miss 35 to 45 percent of inbound calls for this reason, and most of those callers never leave a voicemail worth calling back [1]. Every missed call is a real shot at losing a policy to whichever agency picks up first.
Speed matters more in this business than almost any other. The agent who responds first wins 78 percent of insurance sales, yet the average independent agency takes over 47 minutes to get back to an online lead [2]. Tonet routes calls to whoever's available, whether that's an agent in the office or one out doing a home inspection, so a prospect calling about a quote or a policyholder with a claims question doesn't sit on hold or land in a voicemail that never gets checked.
With around 39,000 independent agencies competing for the same book of business [3], the agencies that answer the phone well are the ones that keep growing. Tonet gives small agencies call routing, shared lines for the whole team, and simple call history so nobody has to guess who talked to a client last, all without the cost or hassle of a traditional office phone system.
- Unlimited calling
- Call recording
- Auto attendant
- Mobile app
- AI transcription
- $2.50/mo per number
Questions from Insurance Agencies
How long does setup take?
About 5 minutes. Pick your numbers, invite your team, and start taking calls. You can port existing numbers too, which takes 1-2 weeks but your current service stays active during the transfer.
Do I need special equipment?
No. Tonet works on your existing phones, computers, and mobile devices. If you want desk phones, any standard SIP phone works (Yealink, Polycom, Grandstream). We can help you pick the right hardware.
What does "daily billing" mean?
You only pay for the days a user is active. If you add someone mid-month, you pay for those days only. If someone leaves, stop paying immediately. No prorating, no refund requests, no wasted money.
Can I keep my existing phone numbers?
Yes. We port your numbers from your current provider at no cost. The process takes 1-2 weeks, and your phones keep working during the transfer. Zero downtime.
Is there a contract or cancellation fee?
No contracts, no cancellation fees, no commitment. Use it for a day or a decade. Cancel anytime from your dashboard.
Your insurance agencies deserve a phone system that works as hard as you do.
Set up in 5 minutes. No contracts. Cancel anytime.
Get Started