Phone System for Medical & Dental Offices
Patients don't call twice. If they can't get through, they find another provider.
Get StartedPhone Problems Medical Offices Deal With Every Day
Hold times lose patients
A patient calling to schedule an appointment will hang up after 2 minutes on hold and book with a competitor who picks up.
Front desk overload
Receptionists juggling check-ins, insurance verification, and phone calls can't do any of them well.
After-hours urgency
Patients with urgent questions after hours need clear routing to an answering service or on-call provider.
Multi-provider routing
Patients calling for a specific doctor or department shouldn't have to explain themselves three times.
How Tonet Solves This for Medical Offices
Auto Attendant
"Press 1 for appointments, 2 for billing, 3 for pharmacy." Patients get where they need to go without waiting.
Call Recording
Record calls for quality assurance and dispute resolution. Review what was communicated to patients.
Call Groups
Ring all front desk phones at once. First available staff member picks up, reducing hold times.
Schedules
After-hours routing to answering service or on-call provider. Holiday schedules set in advance.
Voicemail Transcription
Read patient messages between appointments. Prioritize callbacks by urgency without listening to every voicemail.
SMS
Send appointment reminders and follow-up instructions via text from your office number.
Phone System for Medical Offices
Running a medical office means your front desk is juggling check-ins, insurance questions, and a phone that never stops ringing, often at the same time. It's no surprise that medical practices miss an average of 42% of incoming calls during business hours [1], and since most appointments are still booked by phone, every one of those missed calls is a patient who might just call the next office on the list.
The stakes get even higher once voicemail comes into play. Over 60% of patients who reach a voicemail box hang up without leaving a message [1], which means a routine callback question or a prescription refill request can quietly turn into a patient switching providers. Add in after-hours calls about symptoms or scheduling, and a single receptionist simply can't be everywhere at once.
This is where the right phone setup makes a real difference. Tonet lets a medical office route calls to the right staff member, set up after-hours coverage so urgent questions don't fall through the cracks, and keep a clear record of who called and why, all without hiring extra front desk help just to keep up with the phone.
- Unlimited calling
- Call recording
- Auto attendant
- Mobile app
- AI transcription
- $2.50/mo per number
Questions from Medical Offices
How long does setup take?
About 5 minutes. Pick your numbers, invite your team, and start taking calls. You can port existing numbers too, which takes 1-2 weeks but your current service stays active during the transfer.
Do I need special equipment?
No. Tonet works on your existing phones, computers, and mobile devices. If you want desk phones, any standard SIP phone works (Yealink, Polycom, Grandstream). We can help you pick the right hardware.
What does "daily billing" mean?
You only pay for the days a user is active. If you add someone mid-month, you pay for those days only. If someone leaves, stop paying immediately. No prorating, no refund requests, no wasted money.
Can I keep my existing phone numbers?
Yes. We port your numbers from your current provider at no cost. The process takes 1-2 weeks, and your phones keep working during the transfer. Zero downtime.
Is there a contract or cancellation fee?
No contracts, no cancellation fees, no commitment. Use it for a day or a decade. Cancel anytime from your dashboard.
Your medical offices deserve a phone system that works as hard as you do.
Set up in 5 minutes. No contracts. Cancel anytime.
Get Started