Phone System for Plumbing Businesses
A burst pipe doesn't wait for office hours. Neither should your phone system.
Get StartedPhone Problems Plumbers Deal With Every Day
Calls come in during jobs
You're under a sink or running a camera through a sewer line when the phone rings. You can't answer, and that caller is already dialing the next plumber.
After-hours emergencies
Plumbing emergencies happen at 2 AM. Without proper routing, those high-value emergency calls go to a voicemail nobody checks until morning.
Personal cell on the van
Your personal number is on the van wrap, the Google listing, and every service ticket. Work calls never stop, even on weekends.
Dispatching is chaos
When you have 2-3 techs in the field, figuring out who's closest and available shouldn't require a group text chain.
How Tonet Solves This for Plumbers
Mobile App
Answer business calls from your personal phone. Customers see your business number, not your cell.
Schedules
Route emergency calls to the on-call tech after hours. Non-urgent calls go to voicemail with a professional greeting.
Voicemail Transcription
Read the address and problem description as text between jobs. No fumbling with voicemail audio in a crawl space.
Call Recording
Document what the customer described on the phone. When they say 'you quoted me less,' you have the recording.
Call Groups
Ring all available techs at once. First one free picks up the new job.
Auto Attendant
'Press 1 for emergency service, 2 for estimates.' Route calls without answering from under a house.
A Phone System Built for Plumbing Businesses
There are over 127,000 plumbing businesses in the US, and the vast majority are small operations where the owner is often the one turning wrenches and answering calls at the same time. [1] That's a tough spot to be in, especially when a leaking pipe doesn't care that you're already elbow-deep under someone's sink.
The numbers around missed calls are hard to ignore. Plumbers miss more than 27% of incoming calls, and when a customer doesn't get through, 80% of them won't bother leaving a voicemail. [2] They just call the next plumber on the list. For emergency jobs, that's a $750 to $1,200 booking walking out the door every single time.
Tonet is designed for exactly this kind of business, where you need every call handled professionally even when you can't pick up. Whether it's routing calls to the right person, capturing job details after hours, or making sure urgent calls actually reach you, it keeps your phone working the way a small plumbing shop needs it to without requiring a dedicated receptionist to make it happen.
- Unlimited calling
- Call recording
- Auto attendant
- Mobile app
- AI transcription
- $2.50/mo per number
Questions from Plumbers
How long does setup take?
About 5 minutes. Pick your numbers, invite your team, and start taking calls. You can port existing numbers too, which takes 1-2 weeks but your current service stays active during the transfer.
Do I need special equipment?
No. Tonet works on your existing phones, computers, and mobile devices. If you want desk phones, any standard SIP phone works (Yealink, Polycom, Grandstream). We can help you pick the right hardware.
What does "daily billing" mean?
You only pay for the days a user is active. If you add someone mid-month, you pay for those days only. If someone leaves, stop paying immediately. No prorating, no refund requests, no wasted money.
Can I keep my existing phone numbers?
Yes. We port your numbers from your current provider at no cost. The process takes 1-2 weeks, and your phones keep working during the transfer. Zero downtime.
Is there a contract or cancellation fee?
No contracts, no cancellation fees, no commitment. Use it for a day or a decade. Cancel anytime from your dashboard.
Your plumbers deserve a phone system that works as hard as you do.
Set up in 5 minutes. No contracts. Cancel anytime.
Get Started