Tonet vs Talkroute: Which Is Better for Small Business?
Talkroute sells you a bundle with a user cap and then locks recording, analytics and auto attendant behind the $39 and $59 plans. Tonet is $15 per user with everything on, and you only pay for the days a user is active.
Start with $15The Short Version
Call recording for $15, not $59Talkroute's $19 Basic plan covers one user and leaves out call recording, analytics, auto attendant, ring groups and call transfer. To get recording you need the $59 Pro plan. A solo user who needs recording pays $59 a month on Talkroute versus $15 on Tonet, which is $528 a year in savings. Be aware that Talkroute's bundles can look cheaper once you have 4 or more people. Pro covers up to 10 users for $59, while Tonet at 5 users is $75. What you give up with Talkroute is desk phones, calls outside the US and Canada, and flexibility, because you pay for the whole bundle every month.
Pricing Comparison
| Tonet | Talkroute | |
|---|---|---|
| Starting Price | $15/user/mo | $19-$59/mo per plan (1-10 users) |
| Billing | Daily (pay only for days used) | Monthly |
| Contracts | None | None |
| Setup Fee | Free | Free (first number port included) |
Feature-by-Feature Comparison
What Talkroute Doesn't Tell You
- Basic is $19 for one user, Plus is $39 for 3 users, and Pro is $59 for up to 10. Add a fourth person to Plus and you jump a tier instead of paying for one more seat.
- Call recording, analytics and multi-level IVR only come with the $59 Pro plan. Basic and Plus have none of them, and Plus gets a single-level phone menu only.
- Auto attendant, ring groups and live call transfer need the $39 Plus plan, so the $19 Basic plan is really a single-user line with forwarding and texting.
- Talkroute is an app-based system for US and Canada numbers only. There is no desk phone support and no international numbers or calling, and no AI call transcription.
- No native CRM integrations. Calls won't log to HubSpot or Salesforce on their own, so you would be setting up Zapier or custom work yourself. Texting is capped at 500 a month on Basic.
Talkroute is a bundle, so the right plan depends on your headcount
Talkroute prices by plan, not by seat. Reviewers list Basic at $19 for one user, Plus at $39 for three users and Pro at $59 for up to ten, with extra users and numbers reported at about $5 a month each [1]. That structure is a good deal if your team happens to fit the bundle, and an awkward one if it doesn't. A team of four lands on Pro at $59 just to get a fourth seat, and gets recording and analytics with it. A team of two on Plus pays for three seats and still has no call recording.
The feature gating is where the price of Talkroute really shows up. Call recording, analytics, multi-level IVR and HIPAA support sit on Pro, while the phone menu, simultaneous ring and live transfer start on Plus [1]. If you only want to record calls for one person, you pay Pro's $59 price tag. On Tonet, the same one user is $15 and has recording, analytics, auto attendant, ring groups, transfer and AI call transcription from day one. At 3 users, Tonet is $45 against Pro's $59, so you save $14 a month, or $168 a year. At 5 or more, Talkroute's Pro bundle is cheaper on paper, so check how many seats you actually use.
Reviewers also flag the limits of the product itself. Talkroute is described as app-only with no desk phone support, US and Canada numbers only, and no native CRM integrations [2]. User feedback on Trustpilot is mixed. Some customers report duplicate charges and trouble getting a reply from support, though the sample is small at around 20 reviews [3]. Talkroute's own site pitches an API for connecting CRMs, and some third-party write-ups say there is no API at all, so if CRM logging matters to you, confirm exactly what is included before you pay [4].
Frequently Asked Questions
How much is Talkroute really, and what do I get at each tier?
Basic is $19 a month for 1 user, Plus is $39 for 3 users and Pro is $59 for up to 10. Basic has no call recording, auto attendant, ring groups, transfer or analytics. Plus adds the auto attendant, a single-level phone menu, ring groups and transfer, but not recording or analytics. Only Pro has call recording, analytics and multi-level IVR.
Do I need Talkroute's Pro plan just to record calls?
Yes. Call recording is only on the $59 Pro plan. For a solo user or a team of two or three, that is a big jump. Tonet includes call recording at $15 per user with no tier to upgrade to, so 3 users cost $45 a month.
Will Talkroute log my calls to HubSpot or Salesforce?
Not natively. Talkroute has no built-in CRM integrations, so call logging usually means a Zapier setup or custom work. Talkroute's own site says it offers an API, while some reviewers say it doesn't, so ask them what your plan includes before you commit.
Can I switch from Talkroute to Tonet?
Yes, number porting takes 7 to 10 business days, sometimes longer depending on your current carrier with no downtime. Your existing Talkroute number keeps working until the port completes, so you can set up Tonet users, call routing and your phone menu first, then switch over when the number moves.
Is Tonet really $15/user/month?
Yes. It's $15 per user per month with every feature included, plus $2.50 a month per phone number. Billing is daily, so you only pay for the days a user is active, with no contracts and no hidden fees. There is no free tier, and you start with $15.
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Start with $15