Tonet vs Grasshopper: Which Is Better for Small Business?

Tonet vs Grasshopper: Which One Fits Your Business Phone Needs?

Grasshopper starts at $14/mo but that's really just a starting point. Once you add texting, a second number, or a small team, actual costs often climb past $60/month once add-ons stack up, and the plans are priced per account rather than matching how many people you actually have answering calls.[1] Tonet runs $15 per user per month with daily billing, so you pay for exactly the people using it and can add or drop a seat without waiting on a monthly cycle.

Support is worth thinking about before you switch anyone's phone number. Grasshopper doesn't have a dedicated support team, and reviewers describe getting handed off between reps who don't focus on Grasshopper specifically, sometimes going quiet entirely when something breaks.[2] Since GoTo acquired Grasshopper, users also say new features have slowed down and the platform feels stagnant compared to newer VoIP options.[2]

If your business is growing or your headcount changes often, contracts and rigid plan tiers can end up costing you more than the sticker price suggests. Tonet skips long-term contracts entirely, so you're not locked into a plan sized for a team that's already changed shape by the time renewal comes around. That flexibility matters more than a slightly lower advertised starting price once you factor in what actually shows up on the bill.