Never Miss a Service Call: VoIP Phone System for Auto Repair Shops
Your bays are full, your techs are busy, and 23% of your calls are going unanswered - that is revenue walking out the door.
Get StartedPhone Problems Auto Repair Shops Deal With Every Day
Service advisors can't be everywhere
When the counter is backed up and the phone rings, something has to give. Auto repair shops miss 20-40% of inbound calls during busy hours - and most callers who don't get through simply dial a competitor.
After-hours calls go nowhere
More than 60% of customers call after work hours when your shop is closed. Without proper routing, those appointment requests and breakdown calls hit a voicemail that nobody checks until the next morning.
Technicians can't take calls mid-job
A tech elbow-deep in a transmission can't answer the phone. When there is no system to catch and route those calls, new jobs and repair approvals fall through the cracks.
No separation between personal and business
Many shop owners run the business off a personal cell. That number ends up on Google, Yelp, and every invoice - meaning work calls follow you home on nights and weekends with no way to set boundaries.
How Tonet Solves This for Auto Repair Shops
Auto Attendant
'Press 1 for appointments, 2 for repair status.' Route callers to the right person without pulling a tech off a job to answer general questions.
Schedules
After-hours calls route to an on-call advisor or voicemail with a professional greeting. Urgent calls can ring through to a mobile - non-urgent ones wait until morning.
Mobile App
Answer shop calls from your personal phone while keeping your cell number private. Customers always see your business number on caller ID.
Voicemail Transcription
Read what the customer said as text between jobs - no need to replay audio in a noisy shop to catch a name, vehicle info, or callback number.
Call Recording
When a customer disputes a quoted price or approved repair, pull up the recorded call. No more he-said-she-said over verbal approvals.
Call Groups
Ring all available service advisors at once so the first free person picks up. Fewer missed calls, faster response, more booked appointments.
Running an auto repair shop means your team is usually under a car or talking to a customer right in front of them. When the phone rings and nobody picks up, that caller is gone. Research shows that auto repair shops miss between 20 and 30 percent of their inbound calls [1], and roughly 85 percent of those people never try again [2]. That's not just a missed call, it's a missed oil change, a missed brake job, and a missed relationship with a repeat customer.
The problem isn't that your staff doesn't care. It's that one person can't hold a wrench, answer a diagnostic question at the counter, and grab the phone at the same time. Add in the fact that 71 percent of auto repair shops in the US are independently owned and operated [3], and you start to see why small shops are especially vulnerable. There's no receptionist pool to draw from, no backup operator, just your team doing everything at once.
Tonet is built for exactly that situation. It gives your shop a phone system that can greet callers, answer common questions about hours and services, and route the right calls to the right person without anyone having to stop what they're doing. When a customer calls about dropping off their car Monday morning, they get a real answer fast, and you don't lose the job to the shop down the street.
- Unlimited calling
- Call recording
- Auto attendant
- Mobile app
- AI transcription
- $2.50/mo per number
Questions from Auto Repair Shops
How long does setup take?
About 5 minutes. Pick your numbers, invite your team, and start taking calls. You can port existing numbers too, which takes 7 to 10 business days, sometimes longer depending on your current carrier but your current service stays active during the transfer.
Do I need special equipment?
No. Tonet works on your existing phones, computers, and mobile devices. If you want desk phones, any standard SIP phone works (Yealink, Polycom, Grandstream). We can help you pick the right hardware.
What does "daily billing" mean?
You only pay for the days a user is active. If you add someone mid-month, you pay for those days only. If someone leaves, stop paying immediately. No prorating, no refund requests, no wasted money.
Can I keep my existing phone numbers?
Yes. We port your numbers from your current provider at no cost. The process takes 7 to 10 business days, sometimes longer depending on your current carrier, and your phones keep working during the transfer. Zero downtime.
Is there a contract or cancellation fee?
No contracts, no cancellation fees, no commitment. Use it for a day or a decade. Cancel anytime from your dashboard.
Your auto repair shops deserve a phone system that works as hard as you do.
Set up in 5 minutes. No contracts. Cancel anytime.
Get Started